Welcome to the Joozoon FAQ page. Below you'll find answers to the most commonly asked questions about our handcrafted wooden wall art, shipping, returns, payments, and more.
1. What does Joozoon specialize in?
Joozoon creates and ships high-quality wooden wall art directly from our workshop in China. Each piece is designed to enhance your home or office space with a unique artistic touch.
2. Where is Joozoon based?
Our office and production facility are located in Guangzhou, China. We ship all orders directly from our warehouse to customers across the United States.
3. How long does shipping take?
- Handling Time: 1–2 business days (Monday to Friday)
- Transit Time: 7–14 business days
- Total Estimated Delivery Time: 8–16 business days, depending on your location
Shipping times may vary slightly due to customs or local courier delays.
4. Do you offer free shipping?
Yes. We provide free standard shipping on all orders, regardless of the order size or delivery location within the United States.
5. What payment methods do you accept?
We accept the following secure payment options:
- American Express
- Diners Club
- Discover
- JCB
- Maestro
- Mastercard
- PayPal
- Visa
All payments are processed securely through encrypted payment gateways.
6. Can I return a product if I’m not satisfied?
Yes. We accept returns within 30 days of delivery for both defective and non-defective products, provided they are in new, unused condition. Please contact us before returning any items.
7. Who pays for return shipping?
Customers are responsible for return shipping costs unless the item received was defective or damaged upon arrival. We do not charge any restocking fees.
8. How long does it take to receive a refund?
Once we receive and inspect your return, refunds are processed within 5 business days and issued to the original payment method. Your bank may require additional time to post the refund.
9. Can I exchange my order?
Yes, we accept exchanges for eligible items within the 30-day return period. Please email us to initiate an exchange request.
10. What if my order arrives damaged?
If your item arrives damaged, please contact us within 7 days of delivery and include photos of the product and packaging. We will assess the issue and offer a replacement or refund if applicable.
11. Are your wall art pieces handmade?
Yes. Each piece of wall art at Joozoon is handcrafted with attention to detail using quality wood materials, offering a unique and modern look for interior spaces.
12. How do I track my order?
You will receive an email with a tracking number once your order has shipped. Use this tracking number to follow the status of your delivery online.
13. Do you offer custom or personalized designs?
At this time, we primarily offer ready-made designs. For bulk or custom design inquiries, feel free to contact our support team.
14. Can I update or cancel my order after placing it?
If your order has not yet been shipped, we may be able to update or cancel it. Please contact us as soon as possible with your order number and request.
15. How can I contact Joozoon?
You can reach our support team through the following:
- Email: support@joozoon.com
- Phone: +86 183 7084 5031
- Office Address: 14 Heyi St, Bai Yun Qu, Guang Zhou Shi, Guang Dong Sheng, China, 510403