These Terms of Service ("Terms") govern your access to and use of the Joozoon website and services. By using our site or placing an order, you agree to comply with and be bound by these Terms.
1. Overview
Joozoon provides handcrafted wooden wall art, shipped directly from our office in China to customers in the United States. All transactions made through our website are subject to these Terms of Service, along with our Privacy Policy and Return Policy.
2. Eligibility
You must be at least 18 years old or the age of majority in your jurisdiction to make a purchase on our website. By using our services, you confirm that you have the legal capacity to enter into a binding contract.
3. Product Information
All products listed on our website are described to the best of our ability and as accurately as possible. However, we do not guarantee that product descriptions, images, or any other content are entirely error-free.
All products are sold in new condition only.
4. Order Processing and Shipping
- Order Cut-Off Time: 5:00 PM EST (GMT-05:00), Monday to Friday
- Handling Time: 1–2 business days
- Transit Time: 7–14 business days (Monday–Friday)
- Total Delivery Time: 8–16 business days, depending on the destination
We offer free shipping for all orders. Delivery times are estimates and may vary due to factors outside our control, including customs clearance and weather conditions.
5. Returns and Exchanges
We accept returns and exchanges within 30 days of delivery. Conditions include:
- Accepted for both defective and non-defective products
- Items must be in new condition
- Refunds are processed within 5 business days of return approval
- No restocking fees apply
- Return shipping costs are the customer’s responsibility, unless the product was defective or damaged upon arrival
- Returns must be initiated via mail
For more details, refer to our Return Policy.
6. Payment Methods
We accept the following secure payment options:
- American Express
- Diners Club
- Discover
- JCB
- Maestro
- Mastercard
- PayPal
- Visa
All payments are processed using secure, PCI-compliant systems. We do not store your credit card information.
7. Intellectual Property
All content on the Joozoon website, including images, logos, product designs, text, and graphics, is the intellectual property of Joozoon or its licensors. Unauthorized use, reproduction, or distribution of our materials is strictly prohibited.
8. Limitation of Liability
Joozoon shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of, or inability to use, our services or products. Our total liability for any claim arising under these Terms shall not exceed the amount you paid to us for the product or service in question.
9. Warranty Disclaimer
All products are provided "as is" without warranties of any kind, either express or implied, unless otherwise stated in writing. While we ensure high quality in our craftsmanship, natural variations in wood grain and color are not considered defects.
10. Modifications
Joozoon reserves the right to update or modify these Terms of Service at any time. Changes will be posted on this page with the updated effective date. It is your responsibility to review these Terms periodically.
11. Governing Law
These Terms are governed by and construed in accordance with the laws of the jurisdiction in which Joozoon is located, without regard to its conflict of law provisions.
12. Contact Information
For any questions about these Terms or your order, please contact us:
Email: support@joozoon.com
Phone: +86 183 7084 5031
Address: 14 Heyi St, Bai Yun Qu, Guang Zhou Shi, Guang Dong Sheng, China, 510403