Thank you for shopping with Joozoon, your trusted source for premium metal wall art. This Shipping Policy outlines important details about our delivery process, timelines, and logistics to help you shop with confidence.
1. Shipping Locations
Currently, Joozoon ships exclusively to the United States. We are working to expand our delivery network and appreciate your patience as we grow.
2. Shipping Origin
All orders are shipped directly from our warehouse in Guangzhou, China, ensuring that you receive high-quality, original products straight from the source.
3. Order Processing Time
- Order Cut-Off Time: 5:00 PM EST (GMT-05:00), Monday to Friday
- Handling Time: 1–2 business days (Monday to Friday)
Orders placed after the daily cut-off time will be processed the next business day.
4. Transit & Delivery Estimates
- Transit Time: 7–14 business days (Monday to Friday)
- Estimated Total Delivery Time: 8–16 business days from the date of purchase
Please note that delivery times may vary depending on the destination and any unforeseen customs or courier delays.
5. Shipping Fees
Shipping is completely free on all orders. No hidden charges or surprise fees at checkout.
6. Tracking Your Order
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. This allows you to monitor your shipment in real time and estimate the expected delivery date.
7. Delivery Partners
We collaborate with reliable international courier services to ensure your order is delivered securely and within the expected timeframe. Final delivery is handled by local carriers once your order arrives in the United States.
8. Failed Deliveries & Address Accuracy
Please ensure that your shipping information is accurate at the time of checkout. Joozoon is not responsible for delivery issues due to:
- Incorrect or incomplete addresses
- Refused deliveries
- Unclaimed packages
If a package is returned to us due to an incorrect address, we will contact you to arrange re-shipment.
9. Damaged or Lost Packages
If your package is lost in transit or arrives damaged, please reach out to our support team immediately at support@joozoon.com. We will initiate an investigation and provide a solution as quickly as possible.
10. Holiday or Weather Delays
During holidays or in the case of extreme weather conditions, shipping may be delayed. We will communicate any known delays on our website or via email when possible.
11. Returns & Exchanges
If you are unsatisfied with your purchase or receive a defective product:
- Return Window: 30 days from delivery
- Return Shipping: Free
- Return Method: By mail
- Restocking Fees: None
- Product Condition: Items must be in new condition
- Refund Time: 5 business days after return is received
- Exchanges: Available upon request
See our full Return Policy for more information.
12. Contact Us
For questions related to your order, delivery status, or shipping policy, please reach out to our team:
- Email: support@joozoon.com
- Phone: +86 183 7084 5031
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Office Address:
Joozoon
14 Heyi St, Bai Yun Qu, Guang Zhou Shi,
Guang Dong Sheng, China, 510403
Thank you for choosing Joozoon. We are committed to delivering artistic metal décor with care and reliability, straight to your doorstep.