At Joozoon, we are dedicated to delivering beautifully handcrafted wooden wall art with care and efficiency. This Shipping Policy outlines how orders are processed, shipped, and delivered to our valued customers in the United States.
Shipping Locations
We currently ship to all regions within the United States. Our office and fulfillment center are located in Guangzhou, China, and all orders are shipped directly from our facility to your doorstep.
Order Processing Time
- Order Cut-Off Time: 5:00 PM (GMT-05:00) Eastern Standard Time, Monday–Friday
- Handling Time: 1–2 business days (excluding weekends and public holidays)
Orders placed after the cut-off time or during weekends and holidays will be processed the next business day.
Shipping Time and Delivery
- Transit Time: 7–14 business days (Monday–Friday)
- Estimated Total Delivery Time: 8–16 business days, depending on the customer’s location
We strive to ensure all packages are delivered within the estimated time frame. However, delays may occur due to customs clearance, shipping carrier issues, or unforeseen events beyond our control.
Shipping Costs
We offer free standard shipping on all orders within the United States. There are no hidden fees or additional charges for shipping during checkout.
Order Tracking
Once your order has been shipped, a confirmation email with a tracking number will be sent to the email address provided at checkout. You can use this tracking number to monitor the status and progress of your shipment.
If you do not receive a tracking email within a few days of placing your order, please contact us at support@joozoon.com.
Shipping Carriers
We partner with reputable international carriers to ensure your order is delivered safely and efficiently. Final delivery is handled by a local carrier within your region.
Undeliverable or Returned Packages
In cases where a package is undeliverable due to incorrect shipping information provided by the customer or if the package is refused, the customer will be responsible for any reshipping fees. Please ensure your shipping details are accurate at the time of purchase.
Damaged or Lost Shipments
If your item arrives damaged or is lost during transit, please notify us immediately. We will investigate the issue with the carrier and work to offer a replacement or refund if necessary. Documentation or photos may be required to file a claim.
Contact Us
If you have any questions regarding our shipping process or need assistance with your order, feel free to reach out:
Email: support@joozoon.com
Phone: +86 183 7084 5031
Office Address: 14 Heyi St, Bai Yun Qu, Guang Zhou Shi, Guang Dong Sheng, China, 510403